24x7x365 (5-minute interval) Server Monitoring with Reboot
If your server is down, we will follow your instructions to reboot it or notify your data center to request a reboot.
We can also notify you of outages by email, sms text message, and by phone.
Our response time on reboots is guaranteed within approx. 15 minutes!
See your monitoring logs online in real-time and receive weekly uptime reports by email
Within 6 Hour Response Time Guarantee for Support Tickets
Statistically, most tickets are responded to in less than 1 hour.
Within 24 Hour Resolution Time
Guarantee for Support Tickets
Statistically, most tickets are completely resolved in less than 3 hours.
We will make sure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely and to pass a PCI scan.
Server Software Support and Upgrades
We support the entire server, the OS, Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/cPanel, etc.
Initial Server Setup
If you have a new server, we’ll setup and configure the server, nameservers, and everything you need completely from scratch to get the server ready for your use.
Server Backup Configuration & Restoration
We can configure backups on your server and we can also restore the backups for you too. We can also do a full system restore from your backups if necessary.
Hardware Failure Recovery
If you have a hard drive or hardware failure, we will rebuild your server from scratch and restore your server from backups.
Disaster Recovery & Hack Recovery
If your server is crashed or hacked, we will determine the cause and rebuild your entire system from backups.
If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.
You must have root access and cPanel running on both the old server as well as the new server.
3rd Party Server Software Installation
SSL Certificates & AutoSSL and Letsencrypt, Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder, ClamAV, MailScanner, ZendOptimizer, Ioncube, PHP Caching software, Ruby on Rails, ImageMagick, All PHP modules such as GD, Curl, Freetype, Mbstring, etc, and All Perl modules, CloudLinux/CageFS/PHPselector, MultiPHP, CloudFlare Proxy/CDN, etc.}
Yum & Kernel updates
We will update all system packages, including all yum updates and Kernel updates.
We will configure anti-spam measures to help prevent inbound and outbound spam.
Hack & Malware/Virus/Phishing protection
We will harden the server to help prevent hacking. We can also trace and remove any suspicious activity found and respond and resolve any abuse complaints you receive.
We will optimize your server to run as best as possible so you can get the most out of your server.